How to file a claim through HMS - HMS National, Inc.
 

How to file a claim through HMS

February 23, 2016

Let's face it, no matter how well you maintain your home appliances and systems, chances are they'll need to be repaired or replaced due to wear and tear at some point. Your home insurance policy typically won't cover these problems. This is where your HMS Home Warranty comes in handy. Our flexible warranty plans make it easy for homeowners to submit a claim and request an experienced technician to take care of the problem at hand. All you need is your HMS Home Warranty Number. 

Avoid the time-consuming and costly process of fixing your broken appliances with an HMS home warranty. Renew your plan and make your claims with these easy steps:

Jump on a call or make an online submission
When your home appliance or system breaks, the first step is to make a quick call or request service online. Our 24/7 hotline is always available so you can contact one of our customer service representatives as soon as you need assistance, no matter the time or day.

If you prefer the convenience of online service, look no further than our digital submission form, which you can find on our website. Simply enter your full name, zip code and property information and we'll assign you a qualified service partner to handle your request.

You can file a claim through HMS online.Use our convenient online submission form to file your claim. 

"We provide you with the necessary contact information to schedule an appointment."

Contact your service partner
After submitting your claim, our team provides you with all of the necessary information to schedule an appointment with your local, prescreened service partner. A diagnosis is then made by your technician who contacts us with all the details. Once the problem is carefully assessed and we've determined coverage eligibility, you pay your service partner the deductible as agreed upon in your contract. This may include multiple deductibles if your request requires repair or replacement of more than one appliance or system.

We make sure you aren't faced with any last-minute surprises by immediately notifying you during the assessment process if anything isn't covered or there are additional costs required. After the logistics are settled, your technician will perform the necessary repair or replacement to get your essential home appliance or system up and running. 

Reap the benefits of reliable service
One of the ways HMS separates itself from other home warranty companies is by ensuring high-quality service with our Workmanship Guarantee. This means any covered repairs or replacements made by your technician are covered for six months. If the same problem occurs during this time, it will be taken care of free of charge. Your satisfaction is our goal, so we also send out a survey after the completion of every repair to get your feedback and make any necessary improvements.

For more detailed instructions on how to place a claim, visit https://my.hmsnational.com/place-my-claim#/.

THE INFORMATION IN THESE ARTICLES IS INTENDED TO PROVIDE GUIDANCE ON THE PROPER MAINTENANCE AND CARE OF SYSTEMS AND APPLIANCES IN THE HOME. NOT ALL OF THE TOPICS MENTIONED ARE COVERED BY OUR HOME WARRANTY OR MAINTENANCE PLANS. PLEASE REVIEW YOUR HOME WARRANTY CONTRACT CAREFULLY TO UNDERSTAND YOUR COVERAGE.
 
x