Below are some questions about the HMS Home Warranty that are frequently asked by real estate professionals. You can also view FAQs for home buyers/sellers.

• Does an HMS Home Warranty cover everything in my client's home?

  HMS covers most major appliances and systems, but some items, conditions and services are not covered, such as non-mechanical items including lines, hoses, pipes, windows, walls, doors and maintenance service. Please reference the contract for your region for coverage details or speak with your local Account Executive.

• Are condominiums and townhouses eligible for coverage?

  Yes, the HMS Home Warranty covers all types of single-family residences, including condominiums, townhomes, modular homes, and manufactured homes anchored to a permanent foundation. However, shared appliances or systems are not covered.

• Are rented properties eligible for coverage?

  Coverage is available on single-family homes occupied by a tenant. The owner is responsible for calling in the claim for service and responsible for paying the deductible.

• How much does the HMS Home Warranty cost?

  Plans, coverage and pricing vary by state. For details on coverage in your state, please download your brochure or contact your Account Executive.

• Is there a deductible or service fee?

  A standard deductible/service fee applies for each service call per trade (appliance, HVAC, plumbing, electrical, etc.). Once the deductible is paid, any covered repairs or replacements are paid for by HMS*.

  * See terms and conditions, some repairs-replacements may have non-covered charges.

• Can I trust the HMS service partner network to service my clients?

  HMS has more than 40,000 local and national service partners in our network. We pre-screen and pre-qualify all of our service partners, including license checks, verification of active liability insurance, and interviews with previous customers, before they can be approved as a member of our service partner network. Service partners must meet our high standards and stringent requirements before they are allowed to participate. In addition, all service partners are monitored and graded on their performance on an ongoing basis through customer satisfaction surveys.

• How do I order an HMS Home Warranty for my clients?

  Start by presenting your client with an HMS benefits flyer. You can then follow up with the more detailed HMS brochure. You can order a warranty online or call, fax, or mail in the completed application form in the brochure.

  
  
• Can I purchase the HMS Home Warranty as a gift for my clients?

  Yes, many real estate professionals utilize the HMS Home Warranty as a gift for their clients. Order the warranty and personalize a gift certificate that is available in Marketopia to give to your client.

• How do I edit or cancel a listing or order?

  Contact HMS to make any changes to your listing or order.

• Who should my clients call to file a claim?

  Your client should call our Customer Care Center, which is available 24/7/365. They should know either their contract number or property address. A pre-screened licensed service partner in their area will be provided for them to contact and schedule a visit for a time that is convenient for them.

• How do I market the HMS Home Warranty to clients? What is Marketopia?

  Marketopia provides real estate professionals with the most comprehensive selection of free marketing tools in the industry. With buyer and seller benefit flyers, farming postcards, client newsletters, prospecting flyers and emails, Marketopia can help you attract and retain clients. Once you create a Marketopia account, your company information is saved, so enrolling a warranty or creating a customized marketing piece is a snap.

• Who can I call for questions or additional information on the HMS Home Warranty?

  You can contact your local Account Executive or our Customer Care Center if you should need assistance.

• What is a home warranty?

  A home warranty provides repair or replacement coverage for mechanical failures of major systems and appliances such as air conditioning, heating, electrical, plumbing, refrigerator, washer, dryer and more. An HMS Home Warranty provides peace of mind for you and your clients before, during and after the sale of a home.

• How does the HMS Home Warranty work?
  When a covered appliance or system fails, your client calls HMS or submits a claim online. Our Customer Care Center is open 24/7/365. If the item is covered, HMS will assign your client a service partner in their area to schedule an appointment for a day and time that is convenient for your client. If the unit is beyond repair, our service partner will recommend the unit be replaced, a cost typically paid by HMS. Learn more about the claims process.
• How would my sellers benefit from the HMS Home Warranty?

  Your sellers receive the following benefits of an HMS Home Warranty:

  • Preferred Home Status – Homes with an HMS Home Warranty are considered preferred homes, as 8 out of 10 buyers prefer to buy a warranted home. (Source: Gallup)
  • Valuable Savings – An HMS Warranty can protect the seller from costly repairs while the home is listed for sale and in most states no money is due until closing.
  • Reliable Service – Our service center is available 24 hours a day, 365 days a year. Plus we have over 40,000 licensed contractors in our service provider network.
  • Closing Delays Avoided – An HMS Home Warranty minimizes the risk of a closing delay due to a system or appliance failure.
  • Workmanship Guarantee – Covered repairs are guaranteed for 180 days – the longest in the industry.
• How would my buyers benefit from the HMS Home Warranty?

  Buyers receive the following benefits of an HMS Home Warranty:

  • Valuable Savings – Homeowners are protected against costly breakdowns of their covered appliances and systems.
  • Reliable Service – Our service center is available 24 hours a day, 365 days a year. Plus we have over 40,000 licensed contractors in our service provider network.
  • Exclusive Patent Pending Claim-No Claim Warranty®* – Even if nothing breaks, buyers can receive up to $100 on HVAC maintenance (with no claim up to month 9).*
  • Appliance Discounts – Whether renovating or upgrading, warranty holders are eligible for deep discounts on new appliances through our Appliance Buyline service.
  • Coverage for Lock Outs – Warranty holders receive up to $50 per year on locksmith services.
  • Workmanship Guarantee – Covered repairs are guaranteed for 180 days.

  * Not available in all states. See See terms, conditions and limitations of the contract

• How does the HMS Home Warranty benefit real estate professionals?
  • With an HMS Home Warranty, you can avoid a delayed closing due to unexpected, costly repairs or replacement of your clients appliances and systems, as well as provide coverage after the sale of the home.
  • Your clients will appreciate the protection and peace of mind from the valuable service you are recommending.
  • When a covered appliance or system fails, your clients will contact HMS, not you.
  • HMS informs you when clients place claims, presenting you another opportunity to keep in touch with your client.
  • When your clients are satisfied, you gain repeat business and referrals.
  • Your clients will enjoy exclusive benefits like our Claim-No Claim Warranty®*, workmanship guarantee, locksmith services, Appliance Buyline discounts and more.

  * Not available in all states. See terms, conditions and limitations of the contract.

• Do my clients need a home inspection to qualify for coverage?

  A home inspection is not needed to qualify for an HMS Home Warranty.

• When does coverage begin and how long does it last? When is payment required?
  • For the seller: Coverage begins when the warranty application is received and continues through the listing agreement period (up to 180 days). Extensions are available for up to 360 days if the listing agreement is still in effect. In most states, payment is not required until closing.
  • For the buyer: Coverage begins at closing, when the title is transferred and payment is received.
  • For existing homeowners (no real estate transaction): Coverage is effective 30 days after receipt of payment.
• Are multi-family homes covered?

  Yes, multi-family properties are eligible for coverage under the Seller Home Warranty; however, coverage is restricted to the owner occupied unit only. Tenant occupied units are not eligible for coverage under the Seller Home Warranty.