Below are some questions about the HMS Home Warranty that are frequently asked by real estate professionals. You can also view FAQs for home buyers/sellers.
HMS covers most major appliances and systems, but some items, conditions and services are not covered, such as non-mechanical items including lines, hoses, pipes, windows, walls, doors and maintenance service. Please reference the contract for your region for coverage details or speak with your local Account Executive.
Yes, the HMS Home Warranty covers all types of single-family residences, including condominiums, townhomes, modular homes, and manufactured homes anchored to a permanent foundation. However, shared appliances or systems are not covered.
Coverage is available on single-family homes occupied by a tenant. The owner is responsible for calling in the claim for service and responsible for paying the deductible.
A standard deductible/service fee applies for each service call per trade (appliance, HVAC, plumbing, electrical, etc.). Once the deductible is paid, any covered repairs or replacements are paid for by HMS*.
* See terms and conditions, some repairs-replacements may have non-covered charges.
HMS has more than 40,000 local and national service partners in our network. We pre-screen and pre-qualify all of our service partners, including license checks, verification of active liability insurance, and interviews with previous customers, before they can be approved as a member of our service partner network. Service partners must meet our high standards and stringent requirements before they are allowed to participate. In addition, all service partners are monitored and graded on their performance on an ongoing basis through customer satisfaction surveys.
Yes, many real estate professionals utilize the HMS Home Warranty as a gift for their clients. Order the warranty and personalize a gift certificate that is available in Marketopia to give to your client.
Contact HMS to make any changes to your listing or order.
Your client should call our Customer Care Center, which is available 24/7/365. They should know either their contract number or property address. A pre-screened licensed service partner in their area will be provided for them to contact and schedule a visit for a time that is convenient for them.
Marketopia provides real estate professionals with the most comprehensive selection of free marketing tools in the industry. With buyer and seller benefit flyers, farming postcards, client newsletters, prospecting flyers and emails, Marketopia can help you attract and retain clients. Once you create a Marketopia account, your company information is saved, so enrolling a warranty or creating a customized marketing piece is a snap.
You can contact your local Account Executive or our Customer Care Center if you should need assistance.
A home warranty provides repair or replacement coverage for mechanical failures of major systems and appliances such as air conditioning, heating, electrical, plumbing, refrigerator, washer, dryer and more. An HMS Home Warranty provides peace of mind for you and your clients before, during and after the sale of a home.
Your sellers receive the following benefits of an HMS Home Warranty:
Buyers receive the following benefits of an HMS Home Warranty:
* Not available in all states. See See terms, conditions and limitations of the contract
* Not available in all states. See terms, conditions and limitations of the contract.
A home inspection is not needed to qualify for an HMS Home Warranty.
Yes, multi-family properties are eligible for coverage under the Seller Home Warranty; however, coverage is restricted to the owner occupied unit only. Tenant occupied units are not eligible for coverage under the Seller Home Warranty.